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Interviewing Injured Workers & Witnesses Post Incident

A worker reports symptoms they believe are work related. How you approach this situation can build trust with an injured worker or create an uncooperative environment.

Imagine having the ability to create a safe environment in a chaotic situation that allows you to get the information you need to manage or appeal a WCB claim effectively.

This course will show you:

  • How to interview a worker or witness after a workplace injury/illness/exposure

  • The key principles to follow in any interview: regardless of the environment or timing

  • Prepare for the interview to make sure you get the information you need

  • How to involve interested parties in meetings with injured workers

  • How to manage aggressive or tense situations during an interview

  • The one element most people miss to protect you and the injured worker during the interview

Regardless of your experience or comfort in conducting interviews, this course will provide you practical guidance through the process.

We will provide you with examples of:

  • Questions to use right away

  • Common scenarios and how to have the discussion

  • Interpersonal issues and how to overcome them